Your Questions, Answered

General

  • North Coast Family Foundation offers psychological and Christian counseling for adults, children, couples, and families. Common treatment areas include depression, anxiety and stress, marriage and family issues, childhood disorders, attention deficit, panic disorder, anger management, grief, abuse, domestic violence, crisis management, spiritual issues, parenting concerns, and Christian growth. Medication management is also available through an on-staff nurse practitioner.

  • Call (440) 842-6867 to schedule an appointment. Intake forms are available through the client portal at therapyportal.com/p/northcoast6867. Before your first session, it's recommended that you contact your insurance company to ask about your plan's outpatient mental health benefits — North Coast Family Foundation can also do this on your behalf as a courtesy.

  • NCFF combines:

    • compassionate care,

    • liscensed by the State of Ohio

    • professional clinical services,

    • decades of experience,

    • faith-sensitive support,

    • and a commitment to helping individuals and families heal and grow.

  • Call us to speak with someone in our office or fill out the form on our “Contact” page. We will get back to you as quickly as possible.

  • You don't have to journey alone. Everyone needs someone they can trust — a friend to meet at a coffee shop and be honest with about what's really going on. But some things are too heavy, too tangled, or too private to bring to the people in your life. That's where we come in. Working with North Coast is the coffee shop conversation you've needed, guided by faith and grounded in real clinical care. You'll be taken seriously. You'll be given a way forward. And you won't be doing it alone.

  • That’s okay. Many people begin counseling with uncertainty. Our team is happy to answer questions and help determine what support may be most helpful.

Scheduling & Appointments

  • You can contact our office by phone or request an appointment through the patient portal or website.

  • Appointment availability varies by clinician and specialty area. Our staff works hard to connect clients with care as quickly as possible.

  • Yes. We do our best to honor clinician requests whenever possible.

  • Please notify the office as soon as possible if you need to cancel or reschedule.

    Late cancellations or missed appointments may be subject to a fee depending on office policy.

  • New clients are encouraged to:

    • complete intake paperwork,

    • verify insurance information,

    • activate the patient portal,

    • and arrive/log in early for their first session.

Medication Management

  • Yes. NCFF offers medication management services through qualified providers.

  • Yes. Many clients benefit from integrated care that includes both therapy and medication support.

Insurance & Payments

  • North Coast Family Foundation recommends that you call your insurance company before your first appointment to ask about your plan's outpatient mental health benefits. As a courtesy, the practice can also do this on your behalf.

  • NCFF works with many insurance providers. Insurance participation may vary by clinician and service type. Our office can help verify your benefits before your appointment.

  • Yes. Copays, deductibles, and other patient responsibility amounts are generally due at the time of service.

  • Yes. NCFF welcomes self-pay clients and can discuss private-pay rates with you.

  • We accept:

    • credit/debit cards,

    • HSA/FSA cards,

    • and other approved payment methods through our secure payment systems.

  • Yes. Many clients choose to keep a secure card on file for convenience and easier payment processing.

Patient Portal

  • The patient portal allows clients to:

    • complete paperwork,

    • update information,

    • make payments,

    • view statements,

    • communicate securely,

    • and join telehealth sessions.

  • You can use the “Forgot Password” feature on the portal login page or contact the office for assistance.

  • Yes. Most intake and consent forms can be completed electronically through the patient portal.

Counseling Questions

  • Most therapy sessions are approximately:

    • 45–60 minutes,
      depending on the service provided.

  • Frequency varies based on individual needs, goals, and clinician recommendations.

  • Yes. Counseling services are confidential except in situations required by law, such as:

    • safety concerns,

    • abuse reporting,

    • or court orders.

    Your counselor will review confidentiality policies with you.

  • A strong therapeutic relationship is important. If needed, we are happy to help explore alternative clinician matches within NCFF.

Children & Families

  • Yes. NCFF provides counseling services for children, adolescents, and families.

  • Requirements vary depending on the child’s age and treatment needs. Clinicians will guide families through the process.